Shipping & Payment


Customer service can be reached Monday through Friday, from 9AM to 5PM PST by emailing You may also reach James Tattersall via the form found on the "Contact" page. 



Orders will be shipped within two business days of receipt. Currently, we do not ship on weekends and federal holidays. Please note that available shipping services do not include Saturday delivery. If you would like merchandise to be shipped to two or more locations, please place separate orders for each location. Upon shipment, customers receive an email containing tracking information.

International Shipping

Please also note that customs clearance is different in every country and that you may be charged additional fees, tariffs and brokerage fees on top of the postage charges. These additional charges are your responsibility.

Methods of Payment:

We gladly accept Visa, MasterCard, American Express credit cards, and Pay Pal. Thread and Cloth cannot accept cash, checks, money orders, at this time. An applicable sales tax will be added to all orders shipped within the state of California only.


Discounted orders are subject to the following  conditions:

  • Discount codes may not be combined with other discount offers or promotions. All orders doing so will be voided.
  • Multiple use of one-time-use discount codes will result in your order being voided. 
  • Discounts cannot be retroactively applied to previous purchases.
  • Discount codes may not be used towards the purchase of gift vouchers.

Holiday Schedule

Don't let the rush of the holiday season keep you from giving the perfect gift. We will be servicing expedited shipments until 8am PST on December 23rd. Any orders received after 2:00pm PST December 23rd will not be shipped until December 27th. Any orders received after 2:00pm PST on December 30th will not be shipped until January 3rd.

For guaranteed Christmas delivery the shipment schedule for USA orders is as follows:

  • For Standard Shipping, order by 8am PST December 23rd.


Shipping Rates

Shipping to the US (Excluding Alaska, American Samoa, Guam, Hawaii,  Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico & Virgin Islands):

Ground $7.95.
Estimated delivery in 3 to 5 business days. Domestic orders over $300.00 USD qualify for free Ground shipping.

Second Day Air. $25.
Estimated delivery in 2 business days. Please allow an extra day for some rural locations.

Standard Overnight $35. 
Overnight orders must be submitted Monday through Thursday by 2:00pm PST. Overnight orders placed on Thursday after 2:00pm PST through Friday 2:00pm PST will arrive the following Monday. Overnight orders placed on Friday after 2:00pm PST through Monday 2:00pm PST will arrive Tuesday.


Shipping to Alaska, American Samoa, Guam, Hawaii,  Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico & Virgin Islands

Ground $15.
Estimated delivery in 3 to 5 business days.


Shipping to Canada

International Saver $35.
Estimated delivery in 5 to 7 business days.


Shipping to International Destinations

International Ground $40.
Estimated delivery in 6 to 10 business days.